After speaking with numerous representatives of several companies regarding Medicare supplement insurance, I received the best information (understandable, detailed) from Michael Coleman with Senior Healthcare Direct (Medicare Bob Agency). He is extremely knowledgeable, courteous, and caring. He answered many questions and thoroughly explained the ins and outs of this type of insurance and the differences in all the available plans. He turned what can be a complicated process into a much easier one which lead to my making a very INFORMED decision. I feel confident in my insurance choice, and I certainly appreciate the valuable assistance of Michael in making that possible!
Professional, helpful, and friendly.
I am sure that this has been the greatest service of any company that I have contacted the during this season of getting help in exchanging plans, Thank you, thank you. Clarence,
Tiffany Ellis was absolutely wonderful.
Agent was very helpful and explained and answered all my questions.
Have not yet received any products/services yet, as the policy does not go into effect until 01/01/2020. Based on our dealings so far, I would expect to have no problems in that regard.
I worked with Tammy Ballard. She is extremely knowledgeable and helpful. We were able to get a new medigap plan with over a $200.00 savings per year over my previous plan with the same benefits. I have recommended many of my relatives and friends contact Ms Ballard when they are preparing to retire or just need more affordable senior medical insurance. I first worked with her in 2016 when I was preparing to retire and needed senior medical insurance for my now deceased husband. She made everything easy and we didn't have to worry about medical bills in his final months.
My current premiums had gone up and was beginning to think I needed to look into an HMO. Luckily for me, I discovered this site. The agent I was connected to was able to find me a rate that allowed me to keep my medicare supplemental plan. I could not be happier.
Jordan Fair is/was a very nice person to talk with. He answered all my questions and made me feel like I had chosen the right plan! He is a wonderful asset to your business!
Robin Zelinsky was real easy & fun to talk to & I am very happy with the results .
I have called three times and left messages and an email and have not been called back. I know you are busy....but my question has not been answered. I don't know if I have Part D Medication Plan for this Supplemental Plan. I don't know how to find out you help me with this or if I have to get it on my own.I would like to hear back from someone.
I am trying to get a hold of someone to help my husband with his policy, and I am having difficulty getting a hold of anyone.
Lisa was great. I tried to figure out the different Medicare and she had called so I called her back and she was great to work with.
I really liked their service
Representative was most helpful and courteous. I had misplaced the notes I had taken regarding policy number, phone number, etc., and called to request same information-- my call was returned immediately. I am very impressed with the service I received.
Marcus is very good at what he does. All questions were answered. I had a very good experience. Thank You
My heartfelt thanks for Senior Health Care Direct and the expertise and help I received during the Medicare enrollment period. I needed to change my supplement insurance policy because the price was going up and up! Also needed to change my Plan D for drugs for the same reason. I tried on my own to sort through the bewildering offers and information from companies, but it was impossible! Thankfully, I found your organization and your kind staff, and solutions for my needs. Thank you very much!
I really appreciate the time Bob took with me in understanding my Medicare options. I have been seeing so many mis-leading advertisements on TV and in the mail. Bob explained the differences between Medicare Advantage and Medicare Supplement Plans in a clear easy way to understand way. I would recommend using Senior HEalthcare Direct, MedicareBob's office because they helped make this easy for me.
Efficient, knowledgable, representative Listened to my needs and helped me find the appropriate policy
Michael C. Not only provided the answers to the questions we asked, but to those we didn't know enough to ask. He made the whole process very easy. Thank you, Michael and MedicareBob.
My first experience with Medicare Bob was quite an eye opener. It didn't take long to see that they are experts at what they do. My wife and I chose Plan G for our supplemental coverage. I informed Medicare Bob of my current carrier giving us over a 56% increase in premiums over a 3 year period. This was most puzzling since we have had no major issues. Mediacar Bob was most helpful in finding a new carrier with very acceptable premiums still under Plan G. They are great to work with!!
Our experience was great. Jordan was very comfortable to talk with and extremely informative regarding all of our options.
Three years ago my husband and I moved from Louisiana to Mississippi. Being unfamiliar with anything concerning healthcare in Mississippi, we began researching Medicare online. We saw the Senior Healthcare Direct site and decided to call the number. We were directed to an agent, Michael Coleman, probably the most professional, knowledgeable, patient, and courteous person we have ever met in dealing with such a confusing topic as healthcare. Three years later he is still our agent. We have referred many friends and relatives to him as well.
So far I've been pleased with the service and knowledge of everyone I've spoken with . As it hasn't taken affect until Dec 1st, I believe I'll be satisfied with the services they offer,
I am very satisfied with the coverage I received and how this was explained to me. I feel very secure with my medical coverage for my conditions during the upcoming year.
Our assistant was Kimberly Keller. She did everything she could to make this process easy for my grandmother.
My representative was soo friendly and was really concerned about me paying way too much with current plan. I am really happy with your company! Thank you
Thank you Bobs office for finding me the best price for my supplement thank you so much and I will definitely pass the word about your Office
Well I haven't had the chance to use the supplement plan yet but the way you explained in your video it should be great!! I will let you know!!
Wonderful without hassles
The person I spoke to was courteous and helpful. He was very thorough when he explained the plan. I was very satisfied.
My experience with Tammy at Senior Healthcare was excellent. She is very professional and knows her stuff. I saved a substantial amount of money on one plan and received reassurance that my other plan (which Senior set me up on two years ago) was still the most cost effective plan for me! Couldn't have asked for better service from a more pleasant professional!!!
I am new to Medicare and needed to get part B and part D plans and new very little. I am also a Diabetic and needed to get a part D plan that would cover the cost of My Diabetes drugs. I had a Great Experience working with Mark Meeker. I was so confused and He made Me feel so comfortable. He Definitely knew the most affordable and right choices for Me. He did not rush Me through My decisions. He was very patient with Me. I Definitely will keep Mark Meeker as My Agent. Thank You Mark!
Bob was excellent. He remembered me from a few years ago. He was informative and very knowledgeable. He followed thru with Aetna when they hadn't called. He made everything go smoothly for me THANK YOU BOB!!
Bob was extremely helpful explaining the different plans that I was clueless to comprehend. I was overwhelmed and he helped me feel comfortable by his knowledge and talking to me in a clear and concise manner. I got off the phone and was very satisfied as to which plan I was going with. oh and he had a great sense of humor and was very personal. He spoke English. A big plus these days
Most informative and helpful. I highly recommend utilizing this service.
I have been working with Bob and his staff for about 7 years. I so appreciate the ability to change both supplement and drug plans based on my needs, particularly my need to control costs. SeniorHealthcareDirect has worked overtime to find what I need, complete and submit applications and make sure I understand timelines, etc. I can't recommend them highly enough and do every time I discuss Medicare with friends.
Wow!!! What great service and response! Thanks SO much.
Very pleased with Robin Zelinsky - she provided me with all information and took the time to explain plans with me - She was very thorough
I talked to a very kind and patient individual she explained the plan in depth to me , was very courteous and gracious. Would recommend this person as a great sales person. Love her!!
I received a lower over all price with better benefits through this. Marcus was helpful, friendly, patient and knowledgeable.
Excellent service! Audrey Strait was professional, caring and patient! Highly recommend Senior HealthCare Direct, aka Medicare Bob!
Great service, nice people.
Was treated in a professional and friendly way
Hi I dealt with Mark Dupuy on the phone he was helpful and explained everything if he couldn't answer a question he got help to answer me correctly. If I called on the phone to ask him something and he was tied up someone else took care of me Thank you
I dealt with Mark Meeker who did an excellent job of explaining everything to me. I've already given his name and number to a friend who turns 65 next year. Glad I found your company. Highly satisfied!
Our agent, Jordan Fair, was extremely knowledgeable, kind, professional, and made everything easy to understand.
Very helpful and patient agent. Enjoyed working with her.
Robin Zelinsky provided me with the service of excellence as she advocated for me when I experienced difficulties in obtaining approval for prescription drug coverage. She spent countless time & energy working on my behalf to ensure I received approval for my benefits. I am thankful for Robin and her passion to give voice to those she serves.
I'm very happy for service and understanding
Had been meaning to look into some other insurance that would be more affordable , seen you add on int and picked it and in no time I received a call from you from there everything went smooth. Thanks for the help
Easy, Easy, and more Easy. We were guided to contact Medicare Bob's office through our niece, who works in the industry. We then were placed in contact with Tammy Ballard who walked us through the good and better choices for the two of us. And then completing the application form and other details. So, we now have a couple's discount and a far better coverage plan than we had before. Good Job.
We have been very pleased with our experience. Robin has been exceptional in every way and made this process easy and understandable for both my husband and me. I am telling everyone I know who is looking for a medicare supplement to contact Robin at Senior Healthcare Direct! Thank you for all of your help.
I am extremely pleased with the information and service provided by the Senior Health Care Direct agent Jordan Fair. I was inundated by many insurance companies offering advantage and supplemental plan brochures. I knew which one I wanted. However I didn't know how to get started with enrollment. I entered my information on facebook early this morning. Within an hour, I received a call from Jordan. He explained the benefits Medigap G provided, the monthly cost, and was open to any questions. The enrollment process was smooth and completed within a reasonable period of time. By mid-afternoon I received a call from Senior Health Care Direct agent, Cassandra, who informed me that my enrollment was approved. All of those sleepless nights worrying about what Medicare supplement I would choose... ended today with Jordan's professional assistance. I am grateful to Senior Health Care Direct and would highly recommend their services to anyone looking to supplement their Medicare needs.
I reached out to Senior Healthcare Direct in the hope that they could help me receive more benefits for my buck. I'm happy to report that Marcus Graham matched me with a secondary insurance that met all my needs. He was professional and friendly and walked me through the rather lengthy enrollment process with great clarity. He answered all my questions and treated me as a real individual rather than just a number, which is so prevalent these days. My only regret is that I didn't discover your company earlier.
Have been very pleased with the help I received from senior healthcare direct.
Trevor was able to save me over 58.00 a month and a better prescription plan than I had before talking to him. Thank you very much.
Very informative. On complaints.
Excellent customer service. I have recommended this service to a friend. I appreciate the patience given to me each time I call, the peace of mind I have knowing I have great coverage. Thank you!!!
Very professional, informative and friendly. Talking insurance is not my favorite but I felt at ease while talking through this. And, who doesn't like saving money!
I really appreciated the help of Trevor for my secondary plan. The price was fantastic. I'm so happy for his help. Thank You very much.
Lisa was very professional and friendly. I had a lot of questions and she was very informative and pleasant. I would highly recommend senior health care direct
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I found Senior Healthcare Direct extremely helpful. Customer service was outstanding. I highly recommend them to help you navigate your medicare options.
I worked with David. He was knowledgeable, patient (with all my questions) and professional. I can't thank David enough for guiding me through this maze!!
Great customer service
Very informative and knowledgeable about Medicare supplements
Had a great experience! Would highly recommend to anyone considering Medicare Supplemental insurance. My agent, David, was extremely professional and provided fantastic Customer Service!!
Marcus was VERY patient and answered every question, well. He spent HOURS with me going back and forth with questions! Very helpful!
What I like most I think , was how easy the process was, efficient. Not lengthy time consuming. brad, seemed to know what I needed and acted accordingly. He got back to me very quickly. I am very satisfied . Thank you ever so much Regards Elizabeth Townley
I was treated throughout my enrollment in a patient and polite manner, with all my questions answered to my satisfaction.
I liked what I heard and having a great company name didn't hurt either !! I wasn't planning to buy this soon, but I liked what I was hearing !!!
Thank you for your assistance in finding me a more responsible supplemental policy. Will I be able to pick the day of the month that my premium will be deducted? If so I would like that date to the 24th of the month.
Jordan was very straightforward and extremely helpful on the phone.
Some confusion regarding the premiums, but otherwise ok.
Staff were polite, friendly and informative when answered questions on the phone.
Easy to change and people were most helpful
It was overall a good experience. The only difficulty was trying to do everything on the phone. I was happy that the person I spoke to spoke clearly and distinctly. As seniors get older it's often harder to take in so much information at once.
I have been telling people about Mr. Bache since my husband started his medigap program. Mr. Bache was very informative and the policy he suggested has been excellent. I contacted seniorhealthcaredirect to get a policy as good as my husbands. In the over 7 years my husband has had his policy we have had nothing but outstanding service.
Mark was very good at his job
My husband was very happy with the way David helped him.
All was great thanks
I have had very polite and good information in making my decision to switch my supplemental health insurance policy. I can't be anymore happy with the process and the new policy that I have signed up for. Thank you.
Don't like being told I have to leave a comment.
My insurance agent is Tammy Ballard. Any questions or concerns I have Tammy is there for me. I have nothing but rave reviews to say.
Very courteous customer interaction. Extremely well versed of available products.
Happy with product so far
Provide pricing accuracy...
Have used Medicare Bob for both my husband and myself. Our rep, Mark Meeker, was both professional and personable. He reviewed our information and found us the policies that fit our situations. It was quick and easy and completed everything by phone. Would definitely recommend Senior Healthcare Services.
Its pretty good still going through it.
MedicareBob's, James Sullivan, was very professional. He had a lot of information to give me, so that I could choose the right secondary insurance. When I called with a question the agents were very courteous & helpful. I was impressed with my experience. I am new to the system but look forward to the future with them.
I am very satisfied with senior health select
very pleasant & helpful.
Haven't used yet.
Bob did a great job explaining to me the various Medicare options. He was professional, curtious and patient in thoroughly explaining all potential plans.
Customer service and the agents were very helpful and professional.
All of our agents are AHIP Certified by Medicare, we have the largest video library of Medicare educational videos and we offer both Medicare Supplement Plans and Medicare Advantage Plans.
We are one of the only Medicare Insurance Marketplaces that offer both Medicare Supplement Plans and Medicare Advantage Plans. This makes us the most qualified in helping choose the right Medicare Plan for you.
We have a dedicated Customer Support Team that assists our clients with shopping and/or renewing their Medicare Plan every year.